A year of COVID-19 brought record consumer debt and collection complaints 

After more than a year of COVID-19, the nation’s collective ability to cope with dual public health and economic crises has diminished many consumers’ ability to remain financially stable. While this February’s national employment report by the Bureau of Labor Statistics showed a net gain of 379,000 jobs and white unemployment dropped to 5.6%, there was no corresponding improvement for Black and Latino workers. Instead, unemployment was respectively higher at 9.9% and 8.5%.   

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